zidbaj Terms and Conditions

zidbaj is an online gaming and betting platform for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement governing the use of zidbaj's website, applications and related services.

By accessing the platform, completing registration or using any service, you are considered to have agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

To open an account and use services on the zidbaj platform, the following eligibility requirements must be met:

• You must be at least 21 years old — for those aged 21 and above only.
• You must be a legal resident of Bangladesh.
• Each person may open only one account. Creating multiple accounts under the same identity is strictly prohibited.
• All information provided at the time of account registration must be accurate, complete and truthful.
• A valid mobile number and email address are required for registration.

zidbaj reserves the right to immediately close any account registered with false information and to withhold any pending withdrawals.

Keeping your account secure is your own responsibility. Follow the points below strictly:

• Do not share your login details (username and password) with anyone.
• Use a strong and unique password and change it regularly.
• If you suspect unauthorized access to your account, notify our support team immediately.
• Transferring or selling your account to a third party is strictly prohibited.

All activity carried out through your account will be considered your own. The account holder remains responsible for unauthorized use unless they have reported it to zidbaj in a timely manner.

Deposit Rules

The following rules apply when depositing funds on the zidbaj platform:

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket and Upay.
• Deposits must be made from your own account. Deposits from third parties are not accepted.
• If any fraudulent activity is detected during a deposit, the account will be closed immediately.

Withdrawal Rules

The following conditions must be met for withdrawals:

• Minimum withdrawal amount: ৳800.
• Withdrawal processing generally takes 10 to 45 minutes.
• Withdrawal requests will be sent to the same payment method used for the deposit.
• Withdrawal requests may be put on hold until identity verification is complete.
• Withdrawals cannot be made until the wagering requirements on bonus funds are met.

zidbaj offers various bonuses and promotions from time to time. The following conditions apply to accepting and using these bonuses:

Welcome Bonus

• New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000.
• Example: deposit ৳1,000 and receive a ৳1,200 bonus, bringing the total balance to ৳2,200.
• Another example: deposit ৳34,000 and the maximum bonus of ৳20,000 applies, bringing the total balance to ৳54,000.
• A 10x wagering requirement must be met to withdraw bonus funds.

General Bonus Terms

• Each bonus offer has its own terms and conditions, which will be clearly communicated at the time of accepting the bonus.
• A maximum bet limit may apply when wagering with bonus funds.
• Using multiple accounts to claim bonuses is strictly prohibited and may result in account termination.
• zidbaj reserves the right to modify or cancel any bonus offer.
• Bonus funds cannot be withdrawn directly without meeting the wagering requirements.

zidbaj has a five-tier VIP program for loyal members. Weekly cashback benefits apply for each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.7% weekly cashback.
• Platinum: up to 1.0% weekly cashback.
• Diamond: up to 1.2% weekly cashback.

VIP tier advancement depends on regular gaming activity and platform engagement. Cashback is credited to eligible accounts within the designated time each week.

The following activities are strictly prohibited on the zidbaj platform. Violating these rules will result in immediate account closure:

• Operating an account by impersonating another user or providing a false identity.
• Using any form of cheating, software bots or automation tools to play games.
• Using money laundering or funds from illegal sources on the platform.
• One person operating multiple accounts.
• Misusing the bonus system or attempting to obtain bonuses through fraudulent means.
• Conducting hacking, introducing viruses or carrying out any other technical attack on the system.
• Engaging in harassing, obscene or harmful behavior toward other users.

If evidence of any of the above activities is found, zidbaj reserves the right to confiscate all funds in the relevant account and take appropriate legal action.

zidbaj strives to operate its platform to the highest standard. However, zidbaj cannot guarantee uninterrupted service in the following situations:

• Services may be temporarily unavailable due to technical maintenance or upgrades.
• zidbaj will not be held responsible if an ongoing game is affected by an internet disconnection.
• The result of any game may be declared void due to a technical error, in which case the staked amount will be refunded.
• zidbaj will bear limited liability if services are disrupted due to issues with third-party service providers (game developers, payment gateways).

For planned service downtime, zidbaj will endeavor to notify users as far in advance as possible.

All content published on the zidbaj platform — including logos, designs, text, graphics, software and related materials — is subject to the intellectual property rights of zidbaj or authorized parties.

• Reproducing, distributing or commercially using any content from the platform without written permission is prohibited.
• Content from third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) is subject to their own intellectual property rights.
• The platform's trademarks or brand identity may not be used without authorization.

zidbaj places the highest importance on protecting users' personal information. All data is kept secure using SSL encryption technology.

Full details on how user personal information is collected, used and protected can be found on our Privacy Policy page. The Privacy Policy is considered an integral part of these Terms.

• Documents submitted for identity verification purposes are stored securely.
• User information is not shared with third parties unless there is a legal obligation to do so.
• In the event of any data breach, affected users will be notified as quickly as possible.

zidbaj places the highest importance on responsible gaming and member wellbeing. The platform should be used for entertainment purposes only.

• If you feel that gaming is harming your financial or mental health, seek help immediately.
• You can contact our support team to request deposit limits, a temporary break or self-exclusion.
• While a self-exclusion request is active, depositing funds or playing games on the account will not be possible.
• Minors creating accounts or using the platform is strictly prohibited.

For more information on responsible gaming, visit our Responsible Gaming page.

zidbaj reserves the right to temporarily suspend or permanently close a user's account in the following circumstances:

• If any clause of these Terms is violated.
• If fraudulent activity is detected on the account.
• If the account was registered using a false identity or false information.
• If age verification fails or the user refuses to provide verification documents.
• If the account has been inactive for an extended period (as determined by zidbaj).

Users may also request account closure at any time through the support team. The opportunity to withdraw any valid balance will be provided before the account is closed, unless closure is due to fraud.

To the maximum extent permitted by applicable law, zidbaj will not bear any liability for compensation in the following cases:

• Financial loss caused by internet disconnection on the platform.
• Any loss resulting from the failure of third-party services.
• Loss caused by issues with the user's own device or network.
• Loss resulting from fraudulent or unauthorized account use, if not reported in a timely manner.
• Service interruption due to unforeseen or unavoidable circumstances (force majeure).

Any dispute or complaint between zidbaj and a user will be addressed through the following process:

• Step 1: Attempting to resolve the dispute directly through 24/7 live chat support.
• Step Two: Submit a formal complaint via email. zidbaj will respond within the specified timeframe upon receiving the complaint.
• Step Three: If the issue is not resolved through the above method, both parties will attempt to resolve it through mutual mediation.

Both parties must act with honesty and courtesy throughout the dispute resolution process. Rude or threatening behavior toward support staff may result in the dispute resolution process being cancelled.

zidbaj reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will be considered effective from the moment they are published on the website.

Registered users will be notified of major changes via email or a platform notification. Continued use of the platform after changes have been made will be considered as your acceptance of the updated terms.

If any provision of these terms is found to be unenforceable under applicable law, that provision will be removed and all remaining provisions will continue in full effect.

Contact us for any questions or clarifications regarding these terms and conditions:

• Live Chat: 24/7 support in Bengali, always active according to Bangladesh Standard Time (BST, UTC+6).
• Email: [email protected]

Our support team is ready to provide you with quick and effective answers to any of your questions.