zidbaj Privacy Policy

About the Privacy Policy

zidbaj is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will inform you about how zidbaj collects your personal information, the purposes for which it is used, who it may be shared with, and what your rights are.

By using our website, creating an account, or using our services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, we request that you refrain from using our services.

This privacy policy may be updated from time to time. We will notify you appropriately of any significant changes.

What Information We Collect

When creating an account and using services on zidbaj, we collect the following types of information:

1.1 Information Provided Directly by You

When you register or contact us, we collect:

• Full name and date of birth (for age verification — only individuals aged 21 and above may register)
• Email address and mobile number
• Password (stored in encrypted form)
• Residential address
• National ID card or passport number (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account details

1.2 Automatically Collected Information

Certain information is collected automatically while you use our platform:

• IP address and device identification information
• Browser type and operating system
• Date and time of login and logout
• Gaming history, bet amounts, and transaction records
• Cookie and session data
• Browsing behaviour and page visits on our site

1.3 Information Received from Third Parties

In some cases, we may receive information from identity verification services or fraud prevention organisations, which helps us ensure the security of our platform.

Purpose of Using Your Information

zidbaj uses your personal information for the following legitimate purposes:

2.1 Account Management

• Creating and managing your account
• Verifying identity and confirming age
• Ensuring login security
• Assisting with password recovery

2.2 Service Delivery

• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and Upay
• Providing bonuses and promotions
• Managing VIP membership
• Providing customer service and support

2.3 Legal and Security Obligations

• Prevention of fraud and money laundering
• Ensuring responsible gaming
• Complying with regulatory authority guidelines
• Use as evidence in resolving legal disputes

2.4 Communication

• Sending transaction-related notifications
• Informing you of promotional offers and updates (based on your consent)
• Notifying you of important policy changes

Information Storage and Protection

3.1 Security Measures

zidbaj uses industry-standard security technology to protect your personal information. Our platform employs SSL encryption technology, which keeps your information secure during transmission. Information stored on our servers is also kept in encrypted form.

3.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a further period to meet legal obligations.

3.3 Protection of Payment Information

Your bKash, Nagad, Rocket, or Upay account information is handled with the highest level of security. Complete payment details are never stored in our system after a transaction has been processed.

Policy on Sharing Information

zidbaj does not sell your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Providers

We work with trusted third-party service providers to improve the quality of our services — such as payment processors, IT service providers, and customer support platforms. These organisations operate under strict confidentiality agreements.

4.2 Legal Requirements

We may be required to provide information in response to a court order, regulatory authority directive, or a lawful request from a law enforcement agency.

4.3 Fraud Prevention

Limited information may be shared with fraud prevention organisations to protect the security of our platform and the interests of all users.

Cookie and Tracking Technology

5.1 Use of Cookies

zidbaj uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help ensure the functionality of our site.

5.2 Types of Cookies

• Essential cookies: Required to maintain the core functionality of the site and login sessions.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Help analyse usage patterns on the site to improve service quality.

5.3 Cookie Control

You can manage cookies from your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

Your Rights

You have the following rights regarding your personal information:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: If there is any inaccuracy in your information, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations exist.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to data portability: You have the right to receive your information in a structured format.
• Right to withdraw from marketing: You have the right to unsubscribe from promotional communications at any time.

To exercise these rights, please contact our support team via live chat or by email.

Responsible Gaming and Data Protection

zidbaj is firmly committed to responsible gaming. For this reason, we monitor your gaming behaviour and provide assistance when needed. This monitoring data is not used for any commercial purpose — it is used solely for your wellbeing.

To set your gaming limits, self-exclude, or take a break, visit our Responsible Gaming page. Information related to such requests is kept completely confidential.

Third-Party Links and Services

Game software providers used on our platform — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others — follow their own privacy policies. We are not responsible for the privacy practices of these third parties. However, we only work with trusted and reputable service providers.

Protection of Minors' Privacy

zidbaj is operated for individuals aged 21 and above only. We do not knowingly collect personal information from any minor. If we become aware that a minor is using our platform, their account will be closed immediately and the associated information will be deleted.

If parents or guardians believe their child has registered on our site, please contact us immediately.

Changes to the Policy

zidbaj reserves the right to amend this privacy policy at any time. If any significant changes are made, we will notify you by email or through a notification on the platform. By continuing to use our services after a change, you are agreeing to the updated policy.

The date of the most recent update is noted at the top of this page. We maintain records of previous versions and these can be provided upon request.